Monthly Archives: June 2010

A contact centre is a centralised office used for the purpose of receiving and transmitting calls. These are either owned by a company selling a product or are a hired service where a company will use a contact center to receive customer calls on their behalf. Reference to source addthis_url = ‘http%3A%2F%2Fwww.va-certification-blog.com%2Fvirtual-assistant-news%2Fcontact-centres-who-why-where’; addthis_title = ‘Contact+Centres+%26%238211%3B+Who%2C+Why+%26amp%3B+Where%3F’; … Continue reading